In an era of remote working where employees are no longer tied to the confines of their physical workspaces, the number of mobile devices have increased exponentially, with Statista forecasting almost 16 billion mobile devices to be operating in 2022. With more mobile devices in the hands of employees, companies and organisations must now face the issue of managing these said devices, in order to ensure their employees can work remotely without disruptions.
This is where unified endpoint management software (UEM) comes in. Gartner describes UEM as “a tool that provides agent and agentless management of computers and mobile devices through a single console”. Essentially, IT administrators use a user-centric dashboard to control and manage mobile devices (e.g. an Android phone) via a platform (e.g. Windows 10). The UEM software allows IT administrators to identify and address any issues in relation to the mobile device, ranging from security updates to troubleshooting bugs or remotely controlling the device.
A company in the health and wellness industry with a size of 20 employees uses ISM CloudOne (a leading Japanese UEM software) to easily identify the software status of its devices via the graph identifier on the ISM CloudOne dashboard. Its employees usage time and logs can also be monitored for the working status and maintenance troubleshooting can be performed quickly.
The UEM software allows the company to identify the best type of mobile device suited for the type of work the individual requires. Software updates and troubleshooting can be done off-prem, which is key for remote based work. The implementation of UEM software essentially has allowed the company to match the best mobile device for each employee without issue, due to the capabilities of the UEM software.